Purchase & Refund Policy

Introduction

This Purchase & Refund Policy applies to all purchases made on Wibu.ai, in our mobile applications and on our website. It supplements and forms part of our Terms of Service. If you do not agree to this policy, do not make purchases on Wibu.

1What You Are Buying

What each product includes, and its price in your local currency, is shown in the App and varies by country, platform and applicable tax. The price displayed at the moment you confirm is the price you pay. Gems are not money and have no value outside the Services — see section 4 of the Terms of Service.

For statutory withdrawal rights where applicable, see section 4.4 below and section 16 of the Terms of Service.

Subscriptions do not include Gems beyond the stated stipend, and the stipend is credited as Free Gems. Stipend Gems do not roll over between periods.

2Billing & Auto-Renewal

• Wibu+ and Wibu+ PRO renew automatically at the then-current price for the same period, until cancelled.
• You are charged within 24 hours before the current period ends.
• The Weekly Trial does not renew. It ends after 7 days and you are not charged again.
• Where you subscribed through Apple or Google, they hold the payment method and process every charge. We do not see or store your card details.
• If a renewal payment fails, we may retry, and access to paid entitlements pauses until payment succeeds.
• Price changes are notified at least 30 days in advance and take effect at your next renewal. You may cancel before then. Where the law requires your affirmative consent to a price increase, we will ask for it.

3Cancelling a Subscription

Cancel through the store you subscribed with — cancelling in Wibu alone does not stop billing.

Cancel at least 24 hours before your renewal date to avoid the next charge. Your plan stays active until the end of the period you have already paid for — no partial refunds are issued for unused time. When it ends you move to Free, and the memory, history and retention limits of the Free plan apply after a 30-day grace period.

Upgrades take effect immediately with proration handled by your store. Downgrades take effect at the next billing cycle.

4Refunds

4.1 Store purchases

If you bought through Apple or Google, they process refunds, not us, under their own policies:

• Apple: reportaproblem.apple.com
• Google: Play Store → Order history → Report a problem

We cannot issue, override or expedite a store refund. If a store refunds a purchase, the corresponding Gems are removed from your balance and any creator earnings generated from them are reversed.

4.2 Where we will refund or credit

• A duplicate charge or a charge for something you did not receive.
• A technical fault on our side that consumed Gems without delivering the feature, or that prevented access to a paid entitlement for a sustained period. We normally restore the Gems rather than refund money.
• An unauthorised purchase on your account that you report promptly and that we can verify.
• An account we terminate because the user is under 16 — active subscriptions are refunded as an exception to this policy.
• Where required by applicable law.

Contact support@wibu.ai within 30 days with your account email, the transaction date and the store receipt.

4.3 Where we will not refund

• Gems already spent, partly spent, or bought and left unused.
• Dissatisfaction with the quality, tone, accuracy or content of AI output.
• Generated content you lost by not downloading it.
• Gems spent on Lucky games or any other chance-based feature.
• Gems forfeited on account termination or where earnings are reversed under section 5.4 of the Creator Terms.
• A price change, rebalance or feature change made with notice.
• Unused subscription time after you cancel, or after we terminate your account for a breach.
• A character, game or creator becoming unavailable.

4.4 EU, UK and other withdrawal rights

Consumers in the EEA and UK normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right is lost once delivery begins with your express consent and your acknowledgement that you lose the right. By confirming a Gem purchase you give that consent, since Gems are credited instantly.

For a subscription, if you request withdrawal within 14 days we will refund the amount paid, less a proportionate charge for the period you had access. Contact support@wibu.ai, or use your store's refund process.

5Chargebacks & Payment Disputes

• Where a purchase is charged back, the corresponding Gems are removed and any creator earnings generated from them are reversed. If a creator's balance is insufficient, the deficit is offset against their future earnings.
• We may recover disputed amounts and any associated fees, and may refuse future purchases from the account or payment method.
• Repeated or fraudulent disputes may be reported to our payment providers and, where warranted, to the relevant authorities.
• If a chargeback was a genuine mistake, contact support@wibu.ai — we would rather resolve it than close your account.

6Creator Payouts

Creator payouts are money moving in the other direction and are governed by section 5 of the Creator & Payout Terms. In summary: only Cashable Gems can be withdrawn, a minimum balance applies, the conversion rate and processing fee for each payout speed are shown in Creator Studio, and identity verification and tax documentation are required.

Payout fees are not refundable once a payout has been processed.

7Changes & Contact

We may update this policy. Material changes are notified by in-app notice or email at least 14 days before they take effect and do not apply retroactively to purchases already made. The current version is always at wibu.ai/refund-policy.

Include your account email, the transaction date, the amount and the store receipt so we can find the purchase quickly.