Terms of Service

Introduction

Wibu.ai (the “App”, “Wibu” or the “Services”) is an anime AI companion and creator platform operated by GEN A LIMITED (“we”, “us”, “our”), a company incorporated in Hong Kong. The Services include our mobile applications, our website at wibu.ai, and all related features.

These Terms of Service (“Terms”) form a binding legal agreement between you and GEN A LIMITED. By creating an account or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

1Eligibility & Age

You must be at least 16 years old to use the Services. By using the Services you represent that you meet this requirement. If you are between 16 and the age of majority in your jurisdiction, you confirm that you have reviewed these Terms and that your use is permitted where you live, and we recommend that you review them with a parent or guardian.

We do not knowingly allow users under 16 to access the Services. If we discover that a user is under 16, we will terminate the account and delete the associated data promptly.

Creator cash-out requires you to be of the age of majority where you live, because our payment providers require you to be legally capable of entering a binding contract and of completing identity verification. Some features may carry their own age or regional requirements, which are shown in the App.

Where a jurisdiction sets a higher minimum age for AI companion services, virtual currency or online contracting, that higher age applies to you.

2Your Account

• You must provide accurate and current information when you register.
• You may sign in with a third-party provider (for example Apple, Google or Telegram). Your use of those providers is governed by their own terms.
• You are responsible for keeping your credentials confidential and for all activity that occurs under your account.
• One person may hold one account. We may terminate duplicate accounts and accounts created to evade a restriction or ban.
• Notify us immediately of unauthorised access at support@wibu.ai.

Accounts are personal to you. You may not sell, rent, transfer or share your account, and you may not transfer characters, Gems or creator earnings to another account except through a feature we provide for that purpose.

3What Wibu Provides

Wibu is an AI-powered platform where you can talk with AI characters, create your own, generate content, play games and — if you choose — earn from what you make. The Services currently include:

We may add, change, limit or discontinue features. Where a change materially reduces something you have paid for, we will give reasonable notice as described in section 16.

4Gems — Virtual Currency

4.1 What Gems are

Gems (💎) are Wibu's single virtual currency. Gems are a limited, personal, non-transferable, revocable licence to access digital features inside the App. Gems are not money, not a deposit, not a stored-value instrument, not a security and not a cryptocurrency. Outside the Services they have no monetary value and cannot be exchanged for cash, except through the creator cash-out process described in the Creator & Payout Terms.

Gems are the only currency on Wibu. There is no second currency, no token, and no exchange or swap between Gems and anything else.

4.2 Two Gem balances

Your wallet holds two balances. They spend identically inside Wibu; they differ only in what a creator may later withdraw when you spend them.

Spend order: Free Gems are always spent before Purchased Gems. Your combined balance is what you see in the wallet; the split is shown when you tap it.

4.3 Buying Gems

• Gems are sold in packages at the prices shown in the App at the time of purchase. Prices vary by country, platform and applicable taxes.
• Bonus Gems included in a pack are a promotional benefit and are credited as Free Gems. Bonus amounts may change at any time.
• Gems are delivered immediately on successful payment and are consumed on use.
• Purchases are final and non-refundable except where required by law or by the app store you purchased through. See the Purchase & Refund Policy.

4.4 Earning Gems

Gems may be earned by completing missions, checking in, maintaining streaks, referring friends, and through subscription stipends. All earned Gems are Free Gems. Missions have daily and lifetime limits, and mission catalogues, reward amounts and availability change over time. Rewards for missions requiring manual review are credited within approximately 24 hours.

We may withhold, reverse or reclaim Gems obtained through error, fraud, automation, multiple accounts, self-referral, or any manipulation of missions, referrals, engagement metrics or the Bond XP system.

4.5 Expiry and forfeiture

• Gems do not expire while your account is active.
• If your account is terminated — by you or by us — all remaining Gems are forfeited without refund, subject to any pending cash-out request already approved under the Creator & Payout Terms.
• We may modify, adjust, rebalance or discontinue the Gem system, including prices and reward amounts, with reasonable notice. Rebalancing prices is not a refund event.

5Spending Gems

Gems are spent on features inside the App. These currently include:

• Unlocking paid posts in the feed, at a price set by the creator
• Playing creator-built games, at a price set by the creator
• Generating AI images, music, video and voice notes in chat
• Group messages and group voice notes
• Continuing to chat once your included chat allowance is used up
• Creating a character, generating content for your feed, and building games
• Lucky game rounds

Group messages are charged on response, not on send: if no character replies, nothing is charged. Where more than one character replies, the charge shown covers all of the replies.

Creators using their own characters pay a reduced rate on some actions, subject to limits. See the Creator & Payout Terms.

5.1 Content is generated, not stored forever

6Subscriptions & Chat Allowances

6.1 The plans

A subscription does not unlock features that are otherwise unavailable — almost everything on Wibu can be paid for with Gems on any plan. A subscription buys a larger included chat allowance, longer character memory, a monthly Gem stipend and comfort features such as no ads, group creation and a priority generation queue.

We currently offer Free, a Weekly Trial, Wibu+ and Wibu+ PRO. What each plan includes, and the price in your local currency, is shown in the App before you subscribe. The Weekly Trial is a one-time purchase and does not renew; Wibu+ and Wibu+ PRO renew automatically until cancelled.

Stipend Gems are credited as Free Gems, are credited once per billing period, and do not roll over if unused when a period ends.

We may change what a plan includes, add plans or retire them. Material reductions to a plan you are paying for are notified in advance under section 16.

6.2 How the chat allowance works

Every plan includes an allowance of AI chat. Usage is metered by the amount of processing a conversation actually requires, not by a fixed message count, so the number of messages an allowance delivers varies with conversation depth, character memory, group size and reply length. Your current usage and reset time are shown in the App.

6.3 Past the allowance

When your allowance is used up, included chat pauses until it resets. You may optionally continue by spending Gems per message. This is opt-in and off by default, is available on every plan including Free, and is subject to a monthly Gem cap you control, so you cannot be surprised by your own spending.

6.4 Memory and history

Characters remember things you tell them, and higher plans remember more and for longer. The number of memories a plan keeps, and how long chat history is retained, are shown in the App and may be adjusted.

If you downgrade or your subscription ends, the retention and memory limits of your new plan apply. Chat history and memories above the new plan's limit may be deleted after a grace period of 30 days. Export anything you want to keep before downgrading.

6.5 Billing, renewal and cancellation

Wibu+ and Wibu+ PRO renew automatically at the then-current price until cancelled. The Weekly Trial is a one-time purchase and does not renew. Billing, renewal, cancellation and refunds are governed by the Purchase & Refund Policy and by the store you subscribed through.

7Games & Lucky Games

7.1 Casual games

Creators build casual games — Story Mode, Gacha, Quiz, Memory Match and Slide Puzzle — using Gems. Players pay an entry price set by the creator within limits we set. Games are user-generated content and are subject to the Community Guidelines.

7.2 Lucky games

Lucky games are chance-based mini-games played with Gems, provided for entertainment. Outcomes are determined by a random process on our servers.

Minimum and maximum stakes, maximum winnings per round and any regional availability limits are set by us and shown in the App. Lucky games may not be available everywhere.

7.3 Playing sensibly

Gems spent on Lucky games are spent — like anything else you buy with Gems, you may end a session with fewer than you started with. Settings include a daily limit, session reminders and the option to turn the feature off on your account. If it stops feeling like entertainment, use those settings or contact support@wibu.ai and we will help.

7.4 Faults and voided rounds

Malfunctions void all plays and pays. If a bug, network failure or server error produces an incorrect outcome or balance, we may void the affected rounds and restore balances to their correct state. Where a fault is ours and Gems were lost, we will restore them.

8Content, AI Output & Ownership

8.1 What you own

• You retain ownership of the original text, prompts, descriptions, images and other material you submit.
• You own the characters you originate, subject to these Terms and to any third-party rights in the material you used.
• We do not claim ownership of your original user-generated content.

8.2 The licence you give us

By submitting, generating, posting or publishing content on Wibu, you grant GEN A LIMITED a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, translate, transmit, publicly display and distribute that content for the purpose of operating, securing, moderating, promoting and improving the Services. This licence lasts as long as the content is on the platform, and for a reasonable period afterwards to the extent required for backups, legal compliance and moderation records.

You represent that you own or have all rights necessary to grant this licence, and that your content does not infringe any third-party right or breach any law.

8.3 AI-generated output

• Output produced by our AI tools is generated using our proprietary systems and third-party AI providers listed in the AI Disclosure.
• You may use AI output you generate for personal purposes and, where you are an approved creator, to monetise on Wibu.
• AI output may not be unique. Similar or identical output may be generated for other users. We do not warrant exclusivity in AI output and do not warrant that AI output is protectable by copyright in your jurisdiction — in several jurisdictions, purely AI-generated material is not.
• Selling or commercially exploiting AI output from Wibu outside the Services requires our prior written permission.
• Content generated from another creator's character, on Wibu, remains subject to that creator's rights and to the Creator & Payout Terms.

8.4 AI content is not advice and is not a person

8.5 Our intellectual property

The Services — including our software, models, prompts, designs, the Wibu name and marks, official characters and all platform content we create — are owned by GEN A LIMITED and protected by intellectual property law. You may not copy, modify, distribute, publicly display or create derivative works from them without our express written permission.

8.6 Copyright complaints

We respond to valid copyright infringement claims. To report infringement, email support@wibu.ai with the subject line Copyright and include: identification of the work, the URL or in-app location of the material, your contact details, a statement of good-faith belief that the use is unauthorised, a statement that your notice is accurate, and your signature. Counter-notices may be submitted to the same address. Content subject to a valid notice is removed, and three upheld strikes result in permanent account termination.

9Acceptable Use

The full behavioural rules are in the Community Guidelines. As a matter of contract, you agree not to:

• Use the Services for any unlawful, harmful, deceptive or abusive purpose.
• Create, generate, request or share any sexual content involving minors, or characters that appear to be minors.
• Impersonate any real person, entity or public figure, or create characters depicting real living individuals without their consent. Clearly labelled parody and satire of public figures is permitted within the Guidelines.
• Upload material involving real minors, or any person's likeness or voice without their consent.
• Attempt to manipulate, jailbreak or prompt-inject the AI into producing content that breaches these Terms or our content policies, or discuss methods for doing so.
• Reverse engineer, decompile, scrape or extract any part of the Services, our source code, models, prompts or infrastructure.
• Use bots, automation, emulators or scripts to interact with the Services, farm missions or generate content.
• Manipulate engagement metrics, unlocks, referrals, Bond XP, the Gem economy or creator earnings; create multiple accounts; or coordinate schemes with other users.
• Harass, threaten, stalk, bully or incite hatred against any person or group.
• Share another user's personal information without consent, or abuse the reporting system with false reports.
• Engage in money laundering, tax evasion, fraud, sanctions evasion or any other financial crime through the Services.
• Attempt to gain unauthorised access to the Services, other accounts or our systems, or interfere with their operation.
• Charge other users for content you did not generate on Wibu.

10Creators & Earnings

Any eligible user may create characters, publish paid posts, build games and earn Gems from other users. Creator activity is governed by the Creator & Payout Terms, which cover:

• How earnings are calculated, and the fact that the share differs by earning type and may be changed with notice.
• The split between Cashable and Bonus earnings.
• The reduced rate creators pay on their own characters, and its limits.
• Cash-out — minimum balance, conversion rate, payout speeds and fees, all shown in Creator Studio.
• Identity verification, tax documentation and anti-money-laundering checks.
• Agency and reseller accounts.

11Moderation & Enforcement

We may review, moderate, restrict, age-gate, demote or remove any content and may suspend or terminate any account. Automated systems assist with moderation; human review is applied to serious decisions where practicable.

Appeals. You may appeal a moderation or termination decision within 30 days by emailing support@wibu.ai with your account details, the decision and any supporting context. We aim to review appeals within 7 business days. Breaches involving minors are permanent and are not subject to appeal.

12Suspension & Termination

By you. You may delete your account at any time in Settings → Delete Account, or by emailing support@wibu.ai. Deleting your account does not entitle you to a refund of any subscription or Gem purchase.

By us. We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in harmful or unlawful conduct, or created risk for other users or for us. Where the breach is not serious, we will give notice and an opportunity to correct it where practicable.

On termination:

• Your right to use the Services ends immediately.
• All remaining Gems are forfeited without refund, subject to any cash-out already approved.
• Your characters, posts and games may be removed from the platform.
• Sections that by their nature survive — including sections 8, 13, 14, 15, 17 and 18 — remain in effect.

Data deletion following termination is described in the Privacy Policy.

13Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; THAT AI OUTPUT WILL BE ACCURATE, APPROPRIATE, CONSISTENT OR UNIQUE; THAT ANY CHARACTER, FEATURE, GAME OR PRICE WILL REMAIN AVAILABLE; OR THAT ANY CREATOR WILL EARN ANY AMOUNT.

Nothing in these Terms excludes or limits any right you have under consumer protection law that cannot lawfully be excluded or limited.

14Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GEN A LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, DATA, GEMS, GENERATED CONTENT, CREATOR EARNINGS OR ANTICIPATED SAVINGS, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE 90 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) HKD 500.

We are not liable for the acts or omissions of other users, including creators, or for content created by them.

Nothing in this section limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under applicable law.

15Indemnification

You agree to indemnify, defend and hold harmless GEN A LIMITED, its officers, directors, employees and agents from any claim, damage, loss, liability, cost or expense (including reasonable legal fees) arising from or relating to:

• your breach of these Terms or of any document incorporated into them;
• your use of the Services;
• content you create, upload, generate, publish or sell, including any intellectual property claim relating to it;
• your conduct toward other users; and
• your misuse of Gems, earnings or any financial feature.

16Changes to These Terms

We may update these Terms. For material changes we will give notice by in-app notice or email at least 14 days before the new version takes effect, and we will update the “Effective” date at the top of this page.

Continued use of the Services after the effective date constitutes acceptance. If you do not accept a change, stop using the Services and delete your account before the effective date. Changes that reduce your rights do not apply retroactively to a dispute that arose before the change took effect.

The current version is always at wibu.ai/terms.

17Governing Law & Disputes

These Terms and any dispute arising from them or from your use of the Services are governed by the laws of Hong Kong, without regard to conflict-of-law rules. The courts of Hong Kong have exclusive jurisdiction.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings locally or to rely on your local consumer protection law, that right is unaffected.

Before filing a claim, contact us. Most issues are resolved quickly by writing to support@wibu.ai. We ask that you give us 30 days to respond before commencing formal proceedings.

18General

• Entire agreement. These Terms, together with the documents incorporated by reference, are the entire agreement between you and us regarding the Services.
• Severability. If any provision is held unenforceable, the rest remains in force and the unenforceable provision is modified to the minimum extent necessary.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control.
• Language. These Terms are written in English. Translations are provided for convenience; the English version controls.
• App store terms. Where you obtained the App through Apple or Google, their terms also apply, and they are not responsible for the Services or for any claim relating to them.

19Contact

Questions about these Terms:

By using Wibu you acknowledge that you have read, understood and agree to be bound by these Terms of Service.